Volunteer Roles

Shift Worker

Tasks:

  • On arrival, all volunteers are required to sign into the Log Book for their shift. 
  • Specific volunteer tasks vary between breakfast, evening and overnight shifts. Shift Leaders or Venue Coordinators will provide instructions for required tasks throughout the shift e.g. preparation of beds, meals and refreshments. 
  • Provide assistance in the setting up, packing down and cleaning of the venue.
  • Assist new guests to become familiar with the venue and its facilities.  
  • Engage with the guests and help them to feel welcome.
  • Report any incidents to the shift leader or venue coordinator as soon as possible.
Shift Leader

The Venue Coodinator will appoint a shift leader (this may be themselves or another volunteer). Shift leader tasks will be dependent on the time of shift e.g. breakfast, evening and overnight.

Tasks:

  • Delegate tasks to volunteers during the shift.
  • Contact the Program coordinator by 9.30am and provide the overnight guest list and those who are rebooking for the following night. 
  • Take responsibility for key decisions or consult with the Venue Coordinator if unsure of the best course of action. 
  • Organise handover with shift leaders between the shifts. 
  • Liaise with Venue Coordinator and/or Program Coordinator if necessary.
  • Ensure booked guests are welcomed, rules explained and signed into the Shelter venue.
  • Responsible for ensuring the venue is set up and left clean before and after use including pack up of trailer and shower has been cleaned (breakfast shift). 
  • Record any communication or incidents in the logbook.
Venue Coordinator

Venue Coordinators are responsible for managing their shelter and work closely with the Program Coordinator.

Tasks:

  • Organise the roster of volunteers for each shift. Liaise as necessary with the Program Coordinator and/or Roster Coordinator to ensure shifts are fully staffed.
  • Be available for the 5.30-10pm shift at their venue. 
  • Ensure all volunteers have signed in and are made welcome.
  • Provide orientation of the venue and OHS rules to all volunteers.
  • Coordinate the volunteer teams and delegate roles.
  • Make sure the shift leaders are aware of their roles including packing trailer after AM shift etc. 
  • Receive the guest list from the Program Coordinator when it is ready.
  • Ensure booked guests are welcomed, rules explained and signed into the Shelter venue.
  • Responsible for preparing the venue to host the guests including guest requirements such as bedding and towels. 
  • Ensure adequate supply of grocery items for required meals and liaise with the cook. 
  • Responsible for ensuring the venue is set up and left clean before and after use. 
  • Maintain the admin tub including the logbook during the shift.  Ensure it is kept secure and is placed back into the trailer for the next venue. 
  • Ensure that you can be reached throughout the shift. 
  • Liaise and report to the Program Coordinator as required. 
  • Be available for regular meetings with the Program Coordinator and other Venue Coordinators as advised.
Cook/Kitchen Help

The evening meal will be served at 7:00 PM for between 12 and 20 people (including volunteers). Numbers are confirmed by the Venue Coordinator each afternoon prior to the shift.

Tasks:

  • Cook a healthy and homely meal for guests and volunteers. 
  • Liaise with the Venue Coordinator to ensure an adequate supply of food items and cooking utensils.
  • Follow the Food Hygiene Policy and procedures and ensure all volunteers are aware of appropriate food handling.
  • Prepare sandwiches/lunch for guests to take the following day.
  • Arrive at venue from 5:30 PM. Contact the Venue Coordinators if early access to the venue is required. 
  • It is the responsibility of guests and volunteers to help clean up following the meal. 
  • Following the meal, cooks and kitchen helpers can either leave the Shelter or stay on for the evening shift (the Venue Coordinator will assess if this is appropriate regarding the guest/volunteer ratio).
Bus Driver and Helper

Duties:

  • To pick up guests at 5.30pm from the designated location and drive them to the shelter venue.  
  • Bus helper travels in bus with driver and ensures that those being picked up are on the list of booked guests provided by the Venue Coordinator. 
  • Contact the Program Coordinator if unsure about a guest’s suitability (eg. intoxicated)
  • Bus driver/helper can be a shift volunteer and stay on at the venue if required.
  • Driver must be 25 years or older and may need to be able to drive manual transmission.
Trailer Driver

Duties:

    • To pick up the trailer from one venue and move it to the next shelter venue (between 9AM and 5PM) 
    • Check all shower fittings have been returned into the shower (eg.hose/connection)
    • Trailer drivers are required to have a tow bar and be willing to use their own vehicles.